Service Advisor Jobs In Dubai | Al-Futtaim Automotive

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

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Responsibilities

• Must have broad based knowledge to service as a reliable consultant and be able to provide up-to-date technical information in response to customer inquiries
• Proper operation, maintenance and care of vehicle
• Ability to identify problem areas and identify its cure
• Must be able to follow global automotive workshop instructions and procedures
• Provides cost estimate to customers if required & answer question posed by customers

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Requirement

• Explain terms & conditions of Estimate/Repair to customer.
• Prepare work order & after approval assigns technician to perform vehicle body repair for specific damage type
• Maintains electronic and/or paper records of completed service work.
• Inspects work completed by Technicians before delivering vehicle to customer
• Explains the work completed and makes suggestion for future maintenance & provides billing statements and explains billing details to customer

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