Service Advisor Jobs in Dubai | Al Rostamani Group

  • Full Time
  • Dubai
  • 25000 AED / Month

Al Rostamani Group

Service Advisor Jobs in Dubai | Al Rostamani Group

Job Responsibilities:

  • Receive, inspect and deliver as per customer requirements to avoid any disagreements at the time of vehicle delivery.
  • Ensure timely closure of Job Cards to reflect the accurate sales figure.
  • Adhere to standard operating procedures to avoid any internal / external customer dissatisfaction.
  • Update customer records for correct invoicing and for service requirements.
  • Ensure that the jobs / service details are explained to the customer to justify the costs incurred.
  • Develop and maintain long term relationship to enhance customer retention.
  • Ensure resolution of repeat customer complaints on priority to maintain optimum customer satisfaction.
  • Verify service jobs are carried out as per customer requirements to ensure customer satisfaction.
  • Handle accident repairs as per set procedures and obtain prior approvals as required.

Job Requirements:

  • High School Certificate/ Diploma (12 years of schooling education)
  • Automotive Technology Diploma as applicable to the BU
  • Minimum 5 years hands-on experience in workshop repair and operations in a reputed automotive dealership, out of which 1-2 years must involve customer interface
  • Knowledge of Product, 5W2H probing skills, Smart selling, Telephone handling skills & Customer handling skills
  • Knowledge of automotive software DMS
  • Sound technical knowledge in vehicle diagnosis and repair
  • Knowledge of technical software
  • Valid UAE drivers’ licence
  • Ability to think analytically
  • Written and verbal communication in English (other regionally spoken languages including Arabic would be an added advantage)
  • Proficient in MS Word and Excel.

To apply for this job please visit www.ebilos.com.

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