Al Rostamani Group
Service Advisor Jobs in Dubai | Al Rostamani Group
Job Responsibilities:
- Receive, inspect and deliver as per customer requirements to avoid any disagreements at the time of vehicle delivery.
- Ensure timely closure of Job Cards to reflect the accurate sales figure.
- Adhere to standard operating procedures to avoid any internal / external customer dissatisfaction.
- Update customer records for correct invoicing and for service requirements.
- Ensure that the jobs / service details are explained to the customer to justify the costs incurred.
- Develop and maintain long term relationship to enhance customer retention.
- Ensure resolution of repeat customer complaints on priority to maintain optimum customer satisfaction.
- Verify service jobs are carried out as per customer requirements to ensure customer satisfaction.
- Handle accident repairs as per set procedures and obtain prior approvals as required.
Job Requirements:
- High School Certificate/ Diploma (12 years of schooling education)
- Automotive Technology Diploma as applicable to the BU
- Minimum 5 years hands-on experience in workshop repair and operations in a reputed automotive dealership, out of which 1-2 years must involve customer interface
- Knowledge of Product, 5W2H probing skills, Smart selling, Telephone handling skills & Customer handling skills
- Knowledge of automotive software DMS
- Sound technical knowledge in vehicle diagnosis and repair
- Knowledge of technical software
- Valid UAE drivers’ licence
- Ability to think analytically
- Written and verbal communication in English (other regionally spoken languages including Arabic would be an added advantage)
- Proficient in MS Word and Excel.
To apply for this job please visit www.ebilos.com.