Job: Full Time
Location: Dubai, UAE
Service Advisors are the first contact for customers in the Workshop, they are the image builder for the Service Department and present a picture of faith and confidence.
- Ask Question and record customer requests without delay
- Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
- Empathize and clarify customer requests.
- Check workshop situation and promise delivery time.
- Diploma or Degree in Technical school / Certificate/ Diploma in Automobile / Mechanical Engineering
- Minimum of 3 to 5 years’ experience as a Service Advisor in a big automotive dealership
- Technical knowledge – provide up-to-date technical information in response to customer inquiries
- Strong English communications skills, Arabic speaker an added advantage!