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Service Advisors – Trading Enterprises Jobs | Al Futtaim Dubai

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1- Service Advisors – Trading Enterprises
Job: Full Time
Location: Dubai, UAE

Description:

Service Advisors to work with Trading Enterprises – Honda, Chrysler, Jeep, Dodge, Ram & Volvo across the UAE. Service Advisors are the first contact for customers in the Workshop, they are the image builder for the Service Department and present a picture of faith and confidence.

Job Responsibilities:

  • Ensure condition of vehicle is thoroughly checked and discrepancies noted and communicated to customer while receiving the vehicle; and record any customer requests.
  • Ensure proper delivery of the vehicle to the customer and clearly communicate to the customer the jobs carried out.
  • Qualify and confirm customer complaints and provide advice about vehicle repair, repair duration and warranty
  • Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations.

Job Requirements:

The ideal candidate for this role should possess a good general level of education and should have at least a minimum of 3 years’ recent experience in an automotive dealership as a Service Advisor. You should have the ability to provide established standards of Customer Service through diagnostic ability and assessment of repairs/maintenance. You should also be able to communicate effectively with strong analytical, communication and inter-personal skills with administrative competence. Arabic speakers are highly preferred!

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