Service Center staff Jobs In Dubai | IIQAFGROUP


Service Center staff Jobs In Dubai | IIQAFGROUP

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IIQAF is seeking experienced Service Center Staff to provide excellent customer service and advice to our guests. We are looking for individuals that are passionate about helping and engaging our guests in an effort to ensure their experience with IIQAF is a positive one.

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  • Greet customers and provide helpful advice to ensure that their questions are answered quickly
  • Respond to customer inquiries through phone and email
  • Provide polite, professional and courteous service at all times
  • Act as a liaison between customers and IIQAF
  • Assist customers with any issues or complaints they may have
  • Enter accurate data into company systems
  • Maintain up-to-date records of customer interactions

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  • Minimum of 1 year of experience in customer service
  • Bachelor’s degree or equivalent preferred
  • Ability to multitask and handle a variety of customer service inquiries
  • Excellent organizational and time-management skills
  • Ability to handle difficult customer inquiries
  • Proficient in operating various software programs

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Beware of fraudsters

Recognize Common Scams

  1. Phishing Emails: Fraudsters often send emails that appear to be from legitimate companies, asking for personal information.
  2. Phone Scams: Scammers may call pretending to be from a government agency or well-known company, demanding money or personal details.
  3. Online Shopping Scams: Beware of deals that seem too good to be true on unfamiliar websites.
  4. Investment Scams: Offers of high returns with little risk are often fraudulent.

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Protect Your Information

  1. Do Not Share Personal Information: Never give out personal, financial, or login information over the phone or online unless you are sure of the recipient’s identity.
  2. Use Strong Passwords: Create complex passwords and update them regularly. Avoid using the same password for multiple sites.
  3. Enable Two-Factor Authentication: Adds an extra layer of security to your accounts.

Verify Authenticity

  1. Check Email Addresses and URLs: Fraudulent emails and websites often have slight discrepancies from the real ones.
  2. Research Before You Buy: Look up reviews and ratings of websites or sellers before making a purchase.
  3. Contact Companies Directly: If you receive an unexpected communication, use the contact information on the company’s official website to verify its authenticity.

Stay Informed

  1. Be Wary of Unsolicited Offers: If something seems out of the blue, it’s worth questioning its legitimacy.
  2. Educate Yourself: Stay updated on the latest scams by following news and alerts from consumer protection agencies.

What to Do If You’re Targeted

  1. Report It: Contact local authorities or consumer protection agencies to report the fraud attempt.
  2. Monitor Your Accounts: Keep an eye on your bank and credit card statements for any unauthorized transactions.
  3. Change Your Passwords: If you suspect your information has been compromised, update your passwords immediately.


  • Federal Trade Commission (FTC): Offers resources and a reporting mechanism for scams.
  • Better Business Bureau (BBB): Provides business ratings and scam tracker.
  • Consumer Financial Protection Bureau (CFPB): Protects consumers from financial fraud.

By staying vigilant and following these precautions, you can significantly reduce your risk of falling victim to fraudsters.

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