Service Desk Agent Jobs In Dubai | Halian
Halian
Service Desk Agent Jobs In Dubai | Halian
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- This role will provide day-to-day Service Desk technical support for educational institutions across the UAE.
- You will be the first point of contact for initial technical investigation of end user hardware and application issues for desktop, laptop, peripherals, telecoms and network systems.
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Responsibilities
- Any issues that cannot be resolved need to be escalated to the appropriate next level, either onsite/backline or third-party vendor.
- You will retain ownership of the issue through the entire lifecycle and manage and coordinate all activities whilst maintaining regular end user communication until there is confirmation from the user that the issue has been resolved.
- End-to-end ownership of the incident/service request lifecycle
- Communicate effectively with end-users to discuss service requests & / or incident resolution
- Log, track, manage and close End User, Infrastructure, Network and Application support requests using an ITSM tool
- Provide L1/Initial Technical Investigation/First Call Resolution of issues for service requests and incidents
- Act as a single point of contact for the end users
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Requirement
- BSc. degree in a technical field related to Information Technology
- Minimum of 3 years relevant IT experience incl. but not limited to:
- Basic understanding of networks, MS Office Products, Microsoft Windows
- Minimum of 3 years in customer service desk and / or call center
- Fluent in Arabic (native language) and English
- Suitably trained and qualified
- Excellent customer service, communications, and soft skills
- Service oriented, open, and good with analytical skills
- Excellent communication skills
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For More Jobs
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Beware of fraudsters
Recognize Common Scams
- Phishing Emails: Fraudsters often send emails that appear to be from legitimate companies, asking for personal information.
- Phone Scams: Scammers may call pretending to be from a government agency or well-known company, demanding money or personal details.
- Online Shopping Scams: Beware of deals that seem too good to be true on unfamiliar websites.
- Investment Scams: Offers of high returns with little risk are often fraudulent.
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Protect Your Information
- Do Not Share Personal Information: Never give out personal, financial, or login information over the phone or online unless you are sure of the recipient’s identity.
- Use Strong Passwords: Create complex passwords and update them regularly. Avoid using the same password for multiple sites.
- Enable Two-Factor Authentication: Adds an extra layer of security to your accounts.
Verify Authenticity
- Check Email Addresses and URLs: Fraudulent emails and websites often have slight discrepancies from the real ones.
- Research Before You Buy: Look up reviews and ratings of websites or sellers before making a purchase.
- Contact Companies Directly: If you receive an unexpected communication, use the contact information on the company’s official website to verify its authenticity.
Stay Informed
- Be Wary of Unsolicited Offers: If something seems out of the blue, it’s worth questioning its legitimacy.
- Educate Yourself: Stay updated on the latest scams by following news and alerts from consumer protection agencies.
What to Do If You’re Targeted
- Report It: Contact local authorities or consumer protection agencies to report the fraud attempt.
- Monitor Your Accounts: Keep an eye on your bank and credit card statements for any unauthorized transactions.
- Change Your Passwords: If you suspect your information has been compromised, update your passwords immediately.
Resources
- Federal Trade Commission (FTC): Offers resources and a reporting mechanism for scams.
- Better Business Bureau (BBB): Provides business ratings and scam tracker.
- Consumer Financial Protection Bureau (CFPB): Protects consumers from financial fraud.
By staying vigilant and following these precautions, you can significantly reduce your risk of falling victim to fraudsters.
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