Service Express Agent Jobs in Abu Dhabi | Marriott International

Marriott International

1- Service Express Agent
Job: Full Time
Location: Abu Dhabi, UAE

Description:

  • Answer, record, log, and process all guest calls, requests, questions, or concerns.
  • Operate telephone switchboard station.
  • Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
  • Advise guest of any messages received.
  • Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
  • Receive, record, and relay messages accurately, completely, and legibly.
  • Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider’s customer support line.
  • Test communications equipment to ensure it works properly.
  • Respond to special requests from guests with unique needs.
  • Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Dispatch bell staff or valet staff as needed.

To apply for this job please visit jobs.marriott.com.

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