Service Reception Supervisor Jobs In Abu Dhabi | Al-Futtaim

Service Reception Supervisor Jobs In Abu Dhabi | Al-Futtaim

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

Responsibilities:

• Ensures that Reception area is well managed and operates smoothly for high level of efficiency and customer satisfaction.
• Ensure high level of Customer Satisfaction for customer Retention and business development.
• Carry out pre-booking of vehicles for Service to ensure proper workshop loading.
• Ensure vehicle is received efficiently and in a professional manner to assure customer that his vehicle is in safe hands.
• Ensure job card is opened efficiently and accurately for quick and correct execution of the job and once the job is completed; raise necessary invoices to ensure timely delivery and collection of payment from customers.
• Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations.

Requirements:

• Ability to provide outstanding customer service
• Ability to maintain strong administration and presentation skills
• Ability to communicate in a clear, concise, understandable manner and listen attentively to others to understand material, and provide instructions to all employees.
• Ability to operate all equipment necessary to perform their job.