Specialist – Service Recovery Jobs in Abu Dhabi

1- Specialist – Service Recovery
Job: Full Time
Location: Abu Dhabi, UAE

Description:

• Deliver a high quality comprehensive and consistent approach to dealing with complaints and dissatisfied customers across the Group
• Capture, investigate and respond to complaints and compliments for the Group as a whole and, monitor progress against complaints.
• To proactively contribute to identifying continuous improvement initiatives, developing business intelligence to identify changes and solutions, which improve the resolution of complaints across the Group on a day to day basis for our customers.
• Collate customer satisfaction information across the group to identify the success of our service provision across the group and identify opportunities for service improvement.

Job Requirements:

• Bachelor degree in related discipline
• Minimum 0-1 years’ experience in a similar role with a proven track record
• Strong written, verbal, analytical and presentation skills
• Ability to interact effectively with a wide range of staff throughout the company