Specialist – Service Recovery Jobs in Abu Dhabi

First Abu Dhabi Bank

1- Specialist – Service Recovery
Job: Full Time
Location: Abu Dhabi, UAE

Description:

  • Deliver a high quality comprehensive and consistent approach to dealing with complaints and dissatisfied customers across the Group
  • Capture, investigate and respond to complaints and compliments for the Group as a whole and, monitor progress against complaints.
  • To proactively contribute to identifying continuous improvement initiatives, developing business intelligence to identify changes and solutions, which improve the resolution of complaints across the Group on a day to day basis for our customers.
  • Collate customer satisfaction information across the group to identify the success of our service provision across the group and identify opportunities for service improvement.

Job Requirements:

  • Bachelor degree in related discipline
  • Minimum 0-1 years’ experience in a similar role with a proven track record
  • Strong written, verbal, analytical and presentation skills
  • Ability to interact effectively with a wide range of staff throughout the company

To apply for this job please visit jobs.smartrecruiters.com.

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