Sr. Site Reliability Engineer (SRE)

Job Description

Challenges you will solve:

• Participate in all stages of infrastructure provisioning, primarily providing the staging and production support.
• Assist in implementation of security best practices and initiatives at all levels of the systems infrastructure.
• Adhere with SRE (Site Reliability Engineering) principles/pillars on incident management and service level objectives.
• Work closely with DevOps engineers to apply/improve the automation scripts and system designs shared by DevOps to improve systems efficiency in production environment.
• Ensure maximum uptime and stability of cloud and on-premises environments, especially in staging and production environments.
• Apply the latest OS and security patches ensuring the compatibility of underlying running application.
• Lead on conducting in the disaster recovery/business continuity (DRBC) routine exercises.
• Handle help desk & JIRA tickets and mitigate any production issues.
• Ensure accurate knowledge base documentation in a timely manner.

Requirements:

• Strong knowledge of secure web app deployments in AWS (4+ years).
• Advanced experience as a Linux or Windows server administrator.
• The ability to work with little supervision; must be self-driven and motivated.
• Experience with continuous integration/continuous delivery (CI/CD) Jenkins and Git.
• Experience with containerized microservices delivered with Docker, Kubernetes (Kops, AWS EKS), or OpenShift 4.x.
• Manage & optimize unified logging system and APM (Application Performance Management) monitoring tools, constantly reduce the MTTR (Mean Time to Recovery).
• Strong experience with hybrid infrastructure systems monitoring and proactive incident management.
• Strong scripting skills using Shell and Python or Go (a plus).
• Some knowledge of web application programming languages (such as JavaScript, NodeJS, Java, etc.).
• Ability to proactively triage on troubleshooting urgent production issues under high time pressure with precision.
• Experience in working collaboratively with various applications development teams throughout the organization to resolve mission critical problems.
• Excellent written and oral communication skills necessary to produce and process technical documents.
• Excellent problem-solving and analytical skills and the ability to translate business requirements into information systems solutions.
• Experience with IT security.
• Someone who is a team player.
• Familiarity/experience with the DevOps process.
• Professional IT certifications, such as Red Hat Certified Engineer/Windows Server, and AWS certifications (a huge plus).
• Relevant work experience (8+ years), either in software development or IT infrastructure.
• Masters degree in technology related, engineering or computer science (a plus).
• Participate in a weekly on-call rotation (~every 3-4 weeks) as needed.
• Provide mission critical production support in case of an outage during off business hours if necessary.