Starbucks Careers | Customer Analytics & Reporting Specialist Jobs in Dubai


1- Customer Analytics & Reporting Specialist

Job: Full Time
Location: Dubai, UAE


The right candidate will combine a passion for problem-solving and rigorous analysis, technical aptitude and ability to learn new techniques, and a hands-on approach. As we build our team, he/ she must be able to work effectively and produce results without requiring detailed instructions or processes to follow. He/ she will support other members of the Analytics & Insights team as we develop our data and analytics capabilities, and will contribute towards our initial and long-term analytics and reporting set-up.

Job Responsibilities:

  • Assist in cleaning, manipulating, transforming and harmonizing customer datasets to ensure accuracy, validity and completeness, and to optimize analysis
  • Assist in analyzing and interpreting key trends, and conducting analysis to understand hidden patterns in complex structured and unstructured data sets
  • Assist in executing the analysis required to provide consistent, robust KPI reporting
  • Contribute to analysis that will help us drive continuous improvement in customer acquisition and retention, our loyalty program, the effectiveness of our website, conversion through our digital channels, and the efficiency of digital marketing across multiple markets

Job Requirements:

  • Over 3 years of experience focused on customer analytics, ideally in a B2C retail business
  • Experience of working in an omnichannel retail business is a valuable plus
  • Demonstrable experience delivering and optimizing routine business data, reporting and analysis (including management KPIs)
  • Experience with statistical computer languages (R, Python, etc.) preferred
  • Experience in querying and manipulating datasets using SQL (advanced knowledge of SSQL) or Python is a bonus
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