Informer
Apple
Job Requirements
- Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members
- Flexibility to regularly rotate through different technical specialties and skill sets
- Ability to thrive on change as products evolve.
- You’re passionate about Apple and eager to share that passion with others
- You’re willing to learn and embrace the guidelines behind Apple’s unique style of service
- You have strong people skills-you’re approachable, a good listener, and empathetic
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
To apply for this job please visit bit.ly.
