Procom
Technical Support Specialist I Jobs In Vancouver, BC | Procom
Job Responsibilities :
- Provide excellent customer service over the phone
- Search for qualified KB articles and provide related solutions
- Maintain an understanding of Avigilon software and products, including cameras, servers, and networks.
- Ensure all requests are tracked and maintained accurately in a case management system
- Balance hands-on guidance with self-serve resources
- Adhere to metrics driven performance
Job Requirement :
- Experience providing external support providing remote Tech support with networking and electronic device issues
- Experience in a customer service role
- Exceptional verbal/written communication and time management skills
- Self-motivated and focused with a passion for technology and customer satisfaction
- Must be able to quickly learn and understand new ideas and concepts
To apply for this job please visit www.linkedin.com.