Technical Support Specialist I Jobs In Vancouver, BC | Procom

Procom

Technical Support Specialist I Jobs In Vancouver, BC | Procom

 

Job Responsibilities :

  • Provide excellent customer service over the phone
  • Search for qualified KB articles and provide related solutions
  • Maintain an understanding of Avigilon software and products, including cameras, servers, and networks.
  • Ensure all requests are tracked and maintained accurately in a case management system
  • Balance hands-on guidance with self-serve resources
  • Adhere to metrics driven performance

Job Requirement :

  • Experience providing external support providing remote Tech support with networking and electronic device issues
  • Experience in a customer service role
  • Exceptional verbal/written communication and time management skills
  • Self-motivated and focused with a passion for technology and customer satisfaction
  • Must be able to quickly learn and understand new ideas and concepts

To apply for this job please visit www.linkedin.com.

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