Technical Support Specialist Jobs In Dubai | Crossover

Crossover

Technical Support Specialist Jobs In Dubai | Crossover

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With a strong foundation in technical support and a flair for understanding the evolving telecommunications landscape, are you ready to take on more advanced challenges? Skyvera stands at the intersection of telco advancement and AI innovation. If you’re passionate about pushing the boundaries of what you know and are keen on bridging your telco experience with the innovative world of AI, Skyvera might just be the place for you.

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Responsibilities
  • Take ownership of support incidents and use all available resources and knowledge to resolve them
  • Consistently improve the quality of your work by internalizing the feedback and coaching you receive

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Requirements

  • At least 2 years of experience as a technical support rep or engineer working in the telecommunications industry
  • Proficiency in Linux and either Java or Python
  • Experience receiving, processing, delivering, and invoicing customer orders
  • Familiarity with generative AI tools (e.g. ChatGPT, Bard, Bing, Claude)

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Beware of fraudsters

Recognize Common Scams

  1. Phishing Emails: Fraudsters often send emails that appear to be from legitimate companies, asking for personal information.
  2. Phone Scams: Scammers may call pretending to be from a government agency or well-known company, demanding money or personal details.
  3. Online Shopping Scams: Beware of deals that seem too good to be true on unfamiliar websites.
  4. Investment Scams: Offers of high returns with little risk are often fraudulent.

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Protect Your Information

  1. Do Not Share Personal Information: Never give out personal, financial, or login information over the phone or online unless you are sure of the recipient’s identity.
  2. Use Strong Passwords: Create complex passwords and update them regularly. Avoid using the same password for multiple sites.
  3. Enable Two-Factor Authentication: Adds an extra layer of security to your accounts.

Verify Authenticity

  1. Check Email Addresses and URLs: Fraudulent emails and websites often have slight discrepancies from the real ones.
  2. Research Before You Buy: Look up reviews and ratings of websites or sellers before making a purchase.
  3. Contact Companies Directly: If you receive an unexpected communication, use the contact information on the company’s official website to verify its authenticity.

Stay Informed

  1. Be Wary of Unsolicited Offers: If something seems out of the blue, it’s worth questioning its legitimacy.
  2. Educate Yourself: Stay updated on the latest scams by following news and alerts from consumer protection agencies.

What to Do If You’re Targeted

  1. Report It: Contact local authorities or consumer protection agencies to report the fraud attempt.
  2. Monitor Your Accounts: Keep an eye on your bank and credit card statements for any unauthorized transactions.
  3. Change Your Passwords: If you suspect your information has been compromised, update your passwords immediately.

Resources

  • Federal Trade Commission (FTC): Offers resources and a reporting mechanism for scams.
  • Better Business Bureau (BBB): Provides business ratings and scam tracker.
  • Consumer Financial Protection Bureau (CFPB): Protects consumers from financial fraud.

By staying vigilant and following these precautions, you can significantly reduce your risk of falling victim to fraudsters.

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