As a Technical Support Specialist, you will be expected to deliver flawless customer experience by providing ongoing support, sharing best practices and recommendations with our users, collaborating with internal teams to manage processes resulting in customer success. You will role will be oriented toward technical task requested by clients, such as settings and sign on requests.
- Interact with customers through multiple channels (emails, chats, and calls)
- Register customer responses, complaints and remarks and handle requests for assistance
- Collaborate cross-functionally with Sales, Developers, Marketing, and Testers
Supporting our client on their technical support request to:
- Setup auth integrations using internal administrative tool (Single Sign On using SAML/OAuth) – Liaise with the client to gather requirements and explain why certain details are needed if necessary.
- Provide 1st line technical support for clients – Debug technical issues at a basic level and liaise with development team to effectively escalate issues for further investigation if required.
- Provide technical onboarding for new clients – Our tool allows clients to tailor the features and behavior to their specifications. You would be responsible for handling such requests and implementing the changes using internal tools for them.
- Fluency in English, strong written and verbal communication skills
- Strong computer skills and understanding online software products and services (SaaS) –
- Knowledge in postman would be a plus
- Positive and passionate attitude to your responsibilities
- Being polite and diligent
- Being a team playe
- Be part of a fast-growing start-up environment where you can make an impact from day 1
- Work in an international and social team from our new workspace in Dubai (JLT)
- Develop yourself in the direction you love most. Due to our fast growth, many new opportunities are unfolding quickly
- Learn from our CEO, a highly respected guru in the eLearning industry