Aloft Hotels
Telephone Operator Responsibilities:
- Creating, updating, and distributing a call directory to all departments.
- Answering, screening, and forwarding calls in a professional and courteous manner.
- Handling general phone inquiries about the organization.
- Directing external calls to designated departments or individuals.
- Transferring internal calls across departments and between staff.
- Setting up and confirming scheduled and conference calls when required.
- Relaying written or verbal messages in a timely and accurate manner.
- Scheduling routine maintenance and facilitating urgent repairs of PBX equipment.
- Keeping records of calls placed and charges incurred.
- Assisting with other administrative duties, including copying, scanning, faxing, and emailing.
Telephone Operator Requirements:
- High school diploma or GED.
- Formal qualification in office administration, secretarial work, or similar.
- Previous experience as a PBX operator or a similar role would be advantageous.
- Proficiency in different communication systems, including analog, Voice over IP, and ISDN.
- Exceptional ability in professional telephone etiquette.
- Extensive experience with answering and directing calls, as well as relaying accurate messages.
- Ability to maintain a call directory and schedule conference calls.
- Experience with office software such as MS Word, Excel, and Outlook, as well as printers, copiers, scanners, and fax machines.
To apply for this job please visit hdbr.fa.em2.oraclecloud.com.