Telephone Operator Jobs in Dubai 2023 | Sofitel Careers

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Sofitel Careers

Job Responsibilities

  • Ensure that the telephone is answered according to the telephone etiquette and LQA standards.
  • Complete a guest service check for any caller using the services at the telephone operator’s cabin, such as local or international calls, fax sending etc.
  • Transfer caller to the requested extension or department and take a written message with the correct guest contact details if the call is not answered by the concerned department.
  • Use discretion when dealing with guest enquiries, handle problems or complaints in an efficient and professional manner without detriment to the Hotel and /or its reputation.
  • Inform the Duty Manager/Resort Relation in case of difficulties understanding guest or guest not being able to communicate in English.
  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

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