Telephone Operator Jobs in Dubai 2023 | Sofitel Careers

Job Responsibilities

• Ensure that the telephone is answered according to the telephone etiquette and LQA standards.
• Complete a guest service check for any caller using the services at the telephone operator’s cabin, such as local or international calls, fax sending etc.
• Transfer caller to the requested extension or department and take a written message with the correct guest contact details if the call is not answered by the concerned department.
• Use discretion when dealing with guest enquiries, handle problems or complaints in an efficient and professional manner without detriment to the Hotel and /or its reputation.
• Inform the Duty Manager/Resort Relation in case of difficulties understanding guest or guest not being able to communicate in English.
• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.