1- Telephone Operator
Job: Full Time
Location: Dubai, UAE
As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience.
- Receive each guest call in a professional and friendly manner
- Maintain effective communication with all related department to ensure smooth service delivery
- Handle every query in a polite and courteous manner and exceed guest expectations
- Ensure guests are greeted by name upon calling as per the Rotana Standard
- You should ideally have a diploma / degree in the hospitality field with similar previous work experiences.
- Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials.
- Computer literate and previous experiences with Opera are an advantage.
- The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character.