Rotana Hotels
Telephone Operator Jobs in Fujairah | Nour Arjaan by Rotana
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward. As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience.
Job Responsibilities
- Receive each guest call in a professional and friendly manner
- Maintain effective communication with all related department to ensure smooth service delivery
- Handle every query in a polite and courteous manner and exceed guest expectations
- Ensure guests are greeted by name upon calling as per the Rotana Standard
- Maintain an up to date knowledge of the hotel and local services
Job Requirements
- You should ideally have a diploma / degree in the hospitality field with similar previous work experiences.
- Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials.
- Computer literate and previous experiences with Opera are an advantage.
- Maintain an awareness of guest profile through the Opera guest profile system
To apply for this job please visit www.rotanacareers.com.