Telephone Operator Jobs in Fujairah | Nour Arjaan by Rotana

Rotana Hotels

Telephone Operator Jobs in Fujairah | Nour Arjaan by Rotana

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward. As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience.

Job Responsibilities

  • Receive each guest call in a professional and friendly manner
  • Maintain effective communication with all related department to ensure smooth service delivery
  • Handle every query in a polite and courteous manner and exceed guest expectations
  • Ensure guests are greeted by name upon calling as per the Rotana Standard
  • Maintain an up to date knowledge of the hotel and local services

Job Requirements

  • You should ideally have a diploma / degree in the hospitality field with similar previous work experiences.
  • Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials.
  • Computer literate and previous experiences with Opera are an advantage.
  • Maintain an awareness of guest profile through the Opera guest profile system

To apply for this job please visit www.rotanacareers.com.

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