Telephone Operator Jobs in Ras Al Khaimah | Hilton Hotels Jobs
1- Telephone Operator
Job: Full Time
Location: Ras Al Khaimah, UAE
A Telephone Operator answer hotel telephone and directs calls appropriate extension or room. Clearly communicate with guests regarding hotel information and emergencies. Contacts hotel executives and city services in cases of emergency.
- Answers calls originating from external and internal sources.
- Directs caller to appropriate extension or room. Verifies last name of guest for all room calls.
- Assists guests with directions or other required information.
- Directs hotel staff to assist guests, upon request.
- Communicates to callers in a clear and concise manner.
- Inputs/writes messages using proper grammar and spelling.
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards