A- Achieve positive outcomes from Guest queries in a timely and efficient manner.
B- Accept and deliver all messages correctly and promptly for both Guests and management
C- Ensure all wake up calls take place at the correct time.
D– Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate.
E- Handle emergency calls immediately and relay comprehensive and accurate information, as required.
A- Positive attitude and good communication skills, especially on the telephone.
B- Commitment to delivering a high level of customer service.
C- Ability to work on your own and as part of a team.
D- Competent level of IT proficiency.