Atlantis The Palm
1- Ticketing Team Leader
Job: Full Time
Location: Dubai, UAE
Team Leaders within Admissions may be responsible for one or more areas within the department. Areas include but may not be limited to Arrival (Ticketing), Aquaband Inventory & Sanitization, Resort Kiosk Booking Points (ATP & ATR), Lost Chambers (Front of House), Aquaventure Guest Service Huts, or Dolphin Bay/Sea Lion Point (Front of House).
- Team Leaders will provide support to assigned subordinates ensuring adherence to the Atlantis Guest Service Philosophy, Cash Handling Policies, knowledge of Marine & Waterpark products and services, and assist other areas in Admissions or Aquaventure as required.
- Admissions Team Leaders will aid Assistant Managers and Managers with maintaining colleague engagement & motivation, ensure adherence to Resort Policies & Procedures, and achievement of Key Performance Indicators, as well as Revenue Goals.
- To be successful in this role, you need to have a previous experience leading a team and carrying out training in cash handling, transactions, payments along with upselling and reporting.
- Additionally, proficiency in the use of Microsoft Office, Opera, Galaxy and other admissions point of sale system (such as Omnico or other).