- Full Time
- First Abu Dhabi Bank (FAB) Al Qurm Business Park,
- 30000 AED / Month
First Abu Dhabi Bank
Urgent Call Center Agent Jobs in Abu Dhabi | FAB Careers
Description:
To handle all inbound calls and emails via the website related to FAB Properties and Mismak.
Responsibilities:
- Handle all inbound customer calls; respond to FCR enquiries and capture/pass messages as directed (Arabic/English).
- Log all incoming rental enquiries, service requests, complaints and other feedback into the CMS system and provide unique reference number together with a target resolution time to caller.
- Monitor and track all case files from CMS until completion; notify customer of any delays and expedite where necessary to maintain customer service standards (KPIs)
Requirements:
- Bachelor’s degree in the Arts (BA) or Sciences (BS) or a related discipline.
- Three years’ relevant experience in a Call Centre environment preferably in the property or construction sector, with a minimum of two years as an Agent or Customer Service Representative.
- Please specify the Qualification required for the related Job
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