Urgent! Call Center Team Leader Job in Dubai | IKEA Careers

IKEA

Urgent! Call Center Team Leader Job in Dubai | IKEA Careers

Urgent! Call Center Team Leader Job in Dubai | IKEA Careers

1- Call Center Team Leader
Job: Full Time
Location: Dubai, UAE

Description:

To build and retain a long lasting relationship with new and existing customers by ensuring a positive shopping experience that creates trust in the brand before and after their visit to contribute to commercial growth.

Job Responsibilities:

  • Ensure that all cases are raised in CRM for follow up and accurate data recording
  • Work towards achieving first call resolution and thereby reducing repeat visits
  • Ensure that all customer emails and social media complaints are followed up and resolved
  • Monitor and evaluate the overall support centre performance and provide action plans and performance targets

Job Requirements:

  • High School or Bachelor Degree
  • 5-6 years’ experience working in Call centre with Genesys/CRM systems is an advantage
  • Retail background
  • Excel and computer literate

To apply for this job please visit www.afuturewithus.com.

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