Urgent! Call Center Team Leader Job in Dubai | IKEA Careers

Urgent! Call Center Team Leader Job in Dubai | IKEA Careers

1- Call Center Team Leader
Job: Full Time
Location: Dubai, UAE

Description:

To build and retain a long lasting relationship with new and existing customers by ensuring a positive shopping experience that creates trust in the brand before and after their visit to contribute to commercial growth.

Job Responsibilities:

• Ensure that all cases are raised in CRM for follow up and accurate data recording
• Work towards achieving first call resolution and thereby reducing repeat visits
• Ensure that all customer emails and social media complaints are followed up and resolved
• Monitor and evaluate the overall support centre performance and provide action plans and performance targets

Job Requirements:

• High School or Bachelor Degree
• 5-6 years’ experience working in Call centre with Genesys/CRM systems is an advantage
• Retail background
• Excel and computer literate