VIE – CRM Coordinator Jobs in Dubai | Dior Careers

Description:

As CRM Coordinator, your main mission will be to co-ordinate Local CRM projects to enhance Dior’s customer loyalty and develop strong CRM activations, particularly within the GCC market.

Job Responsibilities:

• Co-ordinate and deploy CRM & Clientelling communications with the help of the CRM Manager, using tools such as: Google Cloud, Adobe Campaign and Power Bi. Work on content creation, campaigns and data flow targeting setup.
• Work closely with central HQ to identify and enhance automated email cycles per country, while ensuring loyalty programme communications and general commercial communications are deployed in a timely manner.
• With the CRM Manager, report on yearly/monthly CRM KPIs and action plans per Market / Boutique.
• Build monthly KPI dashboards per market and specific post-campaign reports (sales analysis, reporting and competition review).
• Work closely with CRM Manager on coordinating and deploying core CRM projects such as the Loyalty Program, in-boutique customer relationship tools (Dior Connect), Data integration projects, Data use-cases projects and more.

Job Requirements:

• Business School graduate or equivalent
• Minimum 1 year of previous professional experience in CRM
• Strong knowledge of CRM principles
• Strong analytical skills, including high proficiency in Excel (advanced pivot, match, vlookup etc)