Majid Al Futtaim
1- VIP Concierge
Job: Full Time
Location: Dubai, UAE
To ensure the delivery of smooth, efficient and consistent best practice implementation for the running of the VIP Lounge. You will be responsible in following and delivering bespoke processes and procedures of the VIP Guest Service Program and Centre to ensure provision of outstanding services to our VIP customers at all times.
- Responsible for membership’s enrollment, welcome new and regular members, show the facilities, describe the services, and facilitate all their concierge requirements.
- Responsible for assisting guests with various tasks related to their visit to the lounge and for providing full information about the entire Mall, it’s services and the local vicinity in the mall continuing effort to deliver outstanding VIP guest service;
- Maintain a peaceful and service friendly environment in the lounge including – but are not limited to – F&B service, housekeeping duties management all around the lounge area, ambience and remaining services provided.
- Provide professional and discrete VIP concierge services like: arranging reservations and/or confirmation of reservations, dining, wellbeing, entertainment, services and as well arrangements for off-premise activities, including but not limited to dining, transportation services/rentals, entertainment, airport/hotel check-ins, services and shopping;
- Bachelor’s degree in Hospitality /Tourism or equivalent.
- Minimum 4 years progressive experience in the Hospitality field preferably as at Front Desk and/or Concierge.