Workplace Technology Senior Associate Jobs in Dubai | Chalhoub

1- Workplace Technology Senior Associate
Job: Full Time
Location: Dubai, UAE

Description:

As our Workplace Technology Senior Associate, you will lead the resolution of incidents and requests into the Workplace Technology team, ensuring that all customer interactions are dealt with at the first touch and are right first time.

Job Responsibilities:

• Assisting the Workplace Technology Team Lead with monitoring the call queue, prioritising & keeping VIP users updated, reconciling user accounts, etc.
• Maintain compliance with the agreed service & change deliverables as well as risk & security policies and procedures.
• To own the progress of the call from inception to resolution and keep customers informed of the progress of their reported incident and requests.
• Ensure that incidents and requests are handled according to Workplace Technology Services SLA’s.

Job Requirements:

• Proficient with Service Now, Windows, Office 365, Outlook and AD to receive, log and resolve calls made to our internal IT Service Desk.
• Experience in creating and maintaining Process Documentation
• Apple Device support skills including Mac’s, iPhone’s, iPads and Mac Infrastructure
• An appreciation of the wider technologies provided and supported by other teams within the company.