Cluster Reservation Agent Jobs In Dubai UAE 2023 | Accor

On Feb 16, 2023

Full Time
Dubai, United Arab Emirates
Posted 1 year ago
25000 AED / Month

Accor

Cluster Reservation Agent Jobs In Dubai UAE 2023 | Accor

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Description:

The Reservations Agent is responsible to handle inquiries through phone, fax or email inquiries pertaining to room reservations with a focus on revenue maximization and quality. The agent at all times meets and exceeds performance standards while maintaining exceptional service level for guest satisfaction and maximize potential hotel revenue by applying the Novotel Standards.

Responsibilities:

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work.
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference in the local community through our Corporate Social Responsibility activities, sustainability at the heart of everything we do.

Requirements:

Understand the key principles of Accor Pricing Strategies and Revenue Management
Retail, Corporate, Leisure, Group, Other
Rate restrictions, hurdles and availabilities
Maximize rooms revenue through the conversion of telephone calls into sales
Utilize effective upselling techniques
Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
Be fluent in all hotels products and services
Handle faxes and emails pertaining to rooms reservations
Be fully conversant with all market segments and rate plans used across all distribution channels
Be flexible in sales technique through offering the right product to the right customer at the right time
Handle customer queries and complaints relating to Rooms Reservations
Identify sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
Determine guest’s needs and offer the appropriate room, restaurant and charges as per guest’s requirements.
Respond to enquiries about hotel products and services over the telephone, fax, email etc.

To apply for this job please visit www.careerjet.ae.

Beware of fraudsters

Recognize Common Scams

Phishing Emails: Fraudsters often send emails that appear to be from legitimate companies, asking for personal information.
Phone Scams: Scammers may call pretending to be from a government agency or well-known company, demanding money or personal details.
Online Shopping Scams: Beware of deals that seem too good to be true on unfamiliar websites.
Investment Scams: Offers of high returns with little risk are often fraudulent.

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Protect Your Information

Do Not Share Personal Information: Never give out personal, financial, or login information over the phone or online unless you are sure of the recipient’s identity.
Use Strong Passwords: Create complex passwords and update them regularly. Avoid using the same password for multiple sites.
Enable Two-Factor Authentication: Adds an extra layer of security to your accounts.

Verify Authenticity

Check Email Addresses and URLs: Fraudulent emails and websites often have slight discrepancies from the real ones.
Research Before You Buy: Look up reviews and ratings of websites or sellers before making a purchase.
Contact Companies Directly: If you receive an unexpected communication, use the contact information on the company’s official website to verify its authenticity.

Stay Informed

Be Wary of Unsolicited Offers: If something seems out of the blue, it’s worth questioning its legitimacy.
Educate Yourself: Stay updated on the latest scams by following news and alerts from consumer protection agencies.

What to Do If You’re Targeted

Report It: Contact local authorities or consumer protection agencies to report the fraud attempt.
Monitor Your Accounts: Keep an eye on your bank and credit card statements for any unauthorized transactions.
Change Your Passwords: If you suspect your information has been compromised, update your passwords immediately.

Resources

Federal Trade Commission (FTC): Offers resources and a reporting mechanism for scams.
Better Business Bureau (BBB): Provides business ratings and scam tracker.
Consumer Financial Protection Bureau (CFPB): Protects consumers from financial fraud.

By staying vigilant and following these precautions, you can significantly reduce your risk of falling victim to fraudsters.

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