Customer Experience Associate Jobs In Dubai | Hubpay
Hubpay
Customer Experience Associate Jobs In Dubai | Hubpay
Customer Experience Associate Job Description
We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and trust.
To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills.
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Customer Experience Associate Responsibilities:
- Attending training sessions to grow knowledge of products and to develop customer service skills.
- Resolving phone, walk-in, mail, fax, and email customer inquiries.
- Processing and logging incoming calls into the CRM system.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service.
- Updating customer information as required.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.
- You’ll be the dedicated point of contact for our high-valued customers, ensuring a seamless onboarding experience.
- Think of yourself as their personal concierge, guiding them through the setup process, answering their questions, and addressing any concerns they may have.
- You’ll also provide ongoing support for these clients, assisting them with transfers and any other needs that arise.
- Be prepared to answer a variety of inquiries from both retail and high-net-worth customers via phone and email.
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Customer Experience Associate Requirements:
- High school diploma, GED, or suitable equivalent.
- 1+ years of customer service experience, preferably in a related field.
- Successful completion of provided training.
- Proficient computer skills.
- Experience with CRM preferred.
- Proficient with MS Office suites.
- Excellent phone etiquette.
- Outstanding communication skills, both verbal and written.
- Strong people skills.
- Ability to sit at a desk for extended periods.
- A competitive package comprising salary and equity in the form of ESOP
- A fast-paced and dynamic work environment where you’ll be challenged to grow and learn
- A collaborative and supportive team culture where your ideas are valued
- Be part of the disruptive field and learn directly from the founding team
- Have a direct impact on the direction the company takes
- Work from one of the best business hubs in Dubai
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To apply for this job please visit glatatsoo.net.
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- Investment Scams: Offers of high returns with little risk are often fraudulent.
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Verify Authenticity
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Stay Informed
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What to Do If You’re Targeted
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Resources
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