Customer Service/ Finance Jobs in Middlesex University in Dubai

  • Full Time
  • Dubai, UAE
  • 25000 AED / Month

Middlesex University Dubai

Customer Service/ Finance Jobs in Middlesex University in Dubai

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Job: The role will primarily be responsible for answering student-related finance queries verbally and in writing (via email), assisting with credit control collection calls, and data entry. We are looking for someone customer-focused, with great attention to detail, tenacious, with excellent English grammar, and capable of multi-tasking and working under pressure. This position is based at Middlesex University – Dubai, United Arab Emirates.

  • Handle Finance counter and Student Finance email
  • Respond to students’ email and telephone queries related to the outstanding balance
  • Respond to students’ requests for the special payment plan and follow up on missed instalments
  • Collection of students fee outstanding by sending fee reminders and consistent calls
  • Prepare Manual SOA and invoice as per student request necessary for the collection
  • Review of Monthly Aging Report and analyse the movement of receivables to improve the collection 
  • Maintaining the prior year’s overdue receivables list, coordinating the collection email to be sent by the external legal consultants and identifying bad debts
  • Experience in Education / Finance environments desired.
  • ACCA, CA, or CPA qualification is desirable
  • Min. 2 years’ customer service experience
  • Experience working within the credit control section.

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