Customer Service Jobs In Dubai UAE 2023 | Siemens

On Feb 16, 2023

Full Time
Dubai, United Arab Emirates
Posted 1 year ago
25000 AED / Month

Siemens

Customer Service Jobs In Dubai UAE 2023 | Siemens

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Description:

At this level job holders are expected to take responsibility for completion of a range of business support activities requiring some interpretation of standard guidelines/practices. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to more junior colleagues.

Responsibilities:

Monitor the UN FLEET Portal for new requests (both leasing and customer support requests).
Process leasing requests for Standard vehicles, non-standard vehicles and accessories. Review leasing requests, coordinate with Client Offices (HQ, Regional and in country), liaise with UN FLEET Shipping Associate for the estimated shipping cost and delivery time.
Provide Pro-forma Invoice and obtain client’s confirmation on orders; follow up with clients to ensure timely recognition of confirmed orders and funding commitments. (such as, signed PFI and other supporting documents).
Effectively manage, monitor, and track vehicle leasing requests and inquiries that are active and/or in the pipeline.
Assist in obtaining confirmation of receipt of vehicles by Client Office and ensure GRN process is completed.
Provide Final Invoices for Lease and Credit Notes (when necessary) to Clients.
Keep records of details of inquiries, complaints, or comments, as well as actions taken; regular follow ups with the customers on the services provided.
Extract data from Fleet Portal and Fleet Wave for analysis and reporting purpose.

Requirements:

Minimum 5 year of progressive work experience in the automotive, transport, logistics, customer service or related industry.
Familiarity with the UN system and/or Best Practices in Project Management and Business Operations Support (Administration, HR, Internal Controls etc.) would be a strong asset.
Experience in cross-functional collaboration, building partnership/collaboration.
Experience in ERP system is desired
A customer-oriented attitude.
Excellent communication and negotiation skills.
Proficient in MS Office including Excel and PowerPoint.
Strong time management skills with an ability to plan, anticipate requirements, problems and obstacles and an ability to handle competing priorities successfully and to work to tight deadlines.

To apply for this job please visit www.careerjet.ae.

Beware of fraudsters

Recognize Common Scams

Phishing Emails: Fraudsters often send emails that appear to be from legitimate companies, asking for personal information.
Phone Scams: Scammers may call pretending to be from a government agency or well-known company, demanding money or personal details.
Online Shopping Scams: Beware of deals that seem too good to be true on unfamiliar websites.
Investment Scams: Offers of high returns with little risk are often fraudulent.

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Protect Your Information

Do Not Share Personal Information: Never give out personal, financial, or login information over the phone or online unless you are sure of the recipient’s identity.
Use Strong Passwords: Create complex passwords and update them regularly. Avoid using the same password for multiple sites.
Enable Two-Factor Authentication: Adds an extra layer of security to your accounts.

Verify Authenticity

Check Email Addresses and URLs: Fraudulent emails and websites often have slight discrepancies from the real ones.
Research Before You Buy: Look up reviews and ratings of websites or sellers before making a purchase.
Contact Companies Directly: If you receive an unexpected communication, use the contact information on the company’s official website to verify its authenticity.

Stay Informed

Be Wary of Unsolicited Offers: If something seems out of the blue, it’s worth questioning its legitimacy.
Educate Yourself: Stay updated on the latest scams by following news and alerts from consumer protection agencies.

What to Do If You’re Targeted

Report It: Contact local authorities or consumer protection agencies to report the fraud attempt.
Monitor Your Accounts: Keep an eye on your bank and credit card statements for any unauthorized transactions.
Change Your Passwords: If you suspect your information has been compromised, update your passwords immediately.

Resources

Federal Trade Commission (FTC): Offers resources and a reporting mechanism for scams.
Better Business Bureau (BBB): Provides business ratings and scam tracker.
Consumer Financial Protection Bureau (CFPB): Protects consumers from financial fraud.

By staying vigilant and following these precautions, you can significantly reduce your risk of falling victim to fraudsters.

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