Customer Service Officer Jobs In Dubai UAE | Majid Al Futtaim

Customer Service Officer Jobs In Dubai UAE | Majid Al Futtaim

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Description:

Majid Al Futtaim Entertainment invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

Responsibilities:

• Customer Experience – Engages with customers in polite and professional manner following MAF LEC programs and initiatives and any promotions and/or offers.
• Assists customers with games and/or rides through strong product knowledge.
• Deals with customer complaints or concerns and follows the correct escalation process.
• Team – Respect all fellow team members and treat as equals and aids when needed.
• Cash Handling – Follow MAF LEC cash handling policies to ensure all guests receive the correct change and minimize any changes in cash flow for every shift.
• Selling & Upselling – Utilize upselling skills in all areas of the cinemas to maximize each transaction .
• Food Hygiene & Handling – Follow food hygiene policies to ensure all food & beverage served to MAF LEC customers are safe and free of contamination.
• HSE – Abide by policies & procedures listed in MAF LEC HSE management programs to ensure a safe environment for guest, colleagues and self.
• Ensures that all customers use the Personal Protective Equipment (PPE) required for certain attractions in the correct manner.

Requirements:

• 1-2+ years of experience in any F&B/Customer Service/Retail industry preferred.