Customer Service Officer Jobs In Dubai UAE | Majid Al Futtaim

On May 22, 2023

Full Time
Dubai, UAE
Posted 1 year ago
7500 AED / Month

Majid Al Futtaim

Customer Service Officer Jobs In Dubai UAE | Majid Al Futtaim

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Description:

Majid Al Futtaim Entertainment invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

Responsibilities:

Customer Experience – Engages with customers in polite and professional manner following MAF LEC programs and initiatives and any promotions and/or offers.
Assists customers with games and/or rides through strong product knowledge.
Deals with customer complaints or concerns and follows the correct escalation process.
Team – Respect all fellow team members and treat as equals and aids when needed.
Cash Handling – Follow MAF LEC cash handling policies to ensure all guests receive the correct change and minimize any changes in cash flow for every shift.
Selling & Upselling – Utilize upselling skills in all areas of the cinemas to maximize each transaction .
Food Hygiene & Handling – Follow food hygiene policies to ensure all food & beverage served to MAF LEC customers are safe and free of contamination.
HSE – Abide by policies & procedures listed in MAF LEC HSE management programs to ensure a safe environment for guest, colleagues and self.
Ensures that all customers use the Personal Protective Equipment (PPE) required for certain attractions in the correct manner.

Requirements:

1-2+ years of experience in any F&B/Customer Service/Retail industry preferred.

To apply for this job please visit rb.gy.

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Recognize Common Scams

Phishing Emails: Fraudsters often send emails that appear to be from legitimate companies, asking for personal information.
Phone Scams: Scammers may call pretending to be from a government agency or well-known company, demanding money or personal details.
Online Shopping Scams: Beware of deals that seem too good to be true on unfamiliar websites.
Investment Scams: Offers of high returns with little risk are often fraudulent.

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Protect Your Information

Do Not Share Personal Information: Never give out personal, financial, or login information over the phone or online unless you are sure of the recipient’s identity.
Use Strong Passwords: Create complex passwords and update them regularly. Avoid using the same password for multiple sites.
Enable Two-Factor Authentication: Adds an extra layer of security to your accounts.

Verify Authenticity

Check Email Addresses and URLs: Fraudulent emails and websites often have slight discrepancies from the real ones.
Research Before You Buy: Look up reviews and ratings of websites or sellers before making a purchase.
Contact Companies Directly: If you receive an unexpected communication, use the contact information on the company’s official website to verify its authenticity.

Stay Informed

Be Wary of Unsolicited Offers: If something seems out of the blue, it’s worth questioning its legitimacy.
Educate Yourself: Stay updated on the latest scams by following news and alerts from consumer protection agencies.

What to Do If You’re Targeted

Report It: Contact local authorities or consumer protection agencies to report the fraud attempt.
Monitor Your Accounts: Keep an eye on your bank and credit card statements for any unauthorized transactions.
Change Your Passwords: If you suspect your information has been compromised, update your passwords immediately.

Resources

Federal Trade Commission (FTC): Offers resources and a reporting mechanism for scams.
Better Business Bureau (BBB): Provides business ratings and scam tracker.
Consumer Financial Protection Bureau (CFPB): Protects consumers from financial fraud.

By staying vigilant and following these precautions, you can significantly reduce your risk of falling victim to fraudsters.

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