Customer Service Representative Jobs in Dubai | Al Futtaim Careers

On Feb 28, 2023

Full Time
Dubai, United Arab Emirates
Posted 1 year ago
25000 AED / Month

Al Futtaim

Customer Service Representative Jobs in Dubai | Al Futtaim Careers

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Description:

To ensure the customer is dealt with in a pleasant, professional and efficient manner providing best in class customer service and products.

Ensure high level of customer satisfaction and enhancing the brand image to meet and exceed set standards.

Continuously drive Customer Service Value to improve customer engagement.

Job Responsibilities:

Achieve group revenue target for daily, weekly and monthly rentals – for the branch.
Should maintain counter as per Hertz International Standards. Image audit and operational audit.
Ensure that all documentation and system accuracy is maintained and relevant documents are obtained at the time of checkout and scanned clearly into the system.
Customer Service/NPS Scores: Must ensure that one continuously exceeds customer expectations from all customer touch points within the business.
CSR going on leave must take over from the replacement CSR of the branch with the same procedure.

Job Requirements:

Minimum Qualifications and Knowledge: Graduate
Job-Specific Skills: PC literate, hospitality background, understanding of vehicle rental will be an advantage.

To apply for this job please visit www.afuturewithus.com.

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Investment Scams: Offers of high returns with little risk are often fraudulent.

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What to Do If You’re Targeted

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Resources

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