Customer Service Representative Jobs In Dubai | Tree Top Staffing LLC
Tree Top Staffing LLC
Customer Service Representative Jobs In Dubai | Tree Top Staffing LLC
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We are looking for a customer-oriented, experienced and motivated Customer Service Representative who is able to out themselves in the customers’ shoes and remain helpful, patient, positive and cheerful.
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Responsibilities:
- Managing large volume of customer calls
- Stay friendly and helpful
- Resolve questions and service issues for customers via phone, email and text
- Accurately document customer interactions
- Determine opportunities for new sales
- Sell products to established customers through up-selling and cross-selling
- Resolve all inbound and outbound support requests per established guidelines.
- Identify and act as a company ambassador at all times
- Be professional
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Requirement
- Customer service experience
- Demonstrated ability to provide outstanding customer service
- Customer-centric
- Result-driven
- Focus on quality and attention to detail
- Good time-management skills
- Ability to multi-task
- Strong interpersonal and communication skills
- Critical-thinker and problem-solver
- Ability to work with minimal supervision
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Beware of fraudsters
Recognize Common Scams
- Phishing Emails: Fraudsters often send emails that appear to be from legitimate companies, asking for personal information.
- Phone Scams: Scammers may call pretending to be from a government agency or well-known company, demanding money or personal details.
- Online Shopping Scams: Beware of deals that seem too good to be true on unfamiliar websites.
- Investment Scams: Offers of high returns with little risk are often fraudulent.
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Protect Your Information
- Do Not Share Personal Information: Never give out personal, financial, or login information over the phone or online unless you are sure of the recipient’s identity.
- Use Strong Passwords: Create complex passwords and update them regularly. Avoid using the same password for multiple sites.
- Enable Two-Factor Authentication: Adds an extra layer of security to your accounts.
Verify Authenticity
- Check Email Addresses and URLs: Fraudulent emails and websites often have slight discrepancies from the real ones.
- Research Before You Buy: Look up reviews and ratings of websites or sellers before making a purchase.
- Contact Companies Directly: If you receive an unexpected communication, use the contact information on the company’s official website to verify its authenticity.
Stay Informed
- Be Wary of Unsolicited Offers: If something seems out of the blue, it’s worth questioning its legitimacy.
- Educate Yourself: Stay updated on the latest scams by following news and alerts from consumer protection agencies.
What to Do If You’re Targeted
- Report It: Contact local authorities or consumer protection agencies to report the fraud attempt.
- Monitor Your Accounts: Keep an eye on your bank and credit card statements for any unauthorized transactions.
- Change Your Passwords: If you suspect your information has been compromised, update your passwords immediately.
Resources
- Federal Trade Commission (FTC): Offers resources and a reporting mechanism for scams.
- Better Business Bureau (BBB): Provides business ratings and scam tracker.
- Consumer Financial Protection Bureau (CFPB): Protects consumers from financial fraud.
By staying vigilant and following these precautions, you can significantly reduce your risk of falling victim to fraudsters.
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