Customer Support Executive – Medical Jobs In Dubai UAE | Caliberly

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Customer Support Executive – Medical Jobs In Dubai UAE | Caliberly

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Description:

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

Responsibilities:

  • Respond to customer inquiries and support requests in a timely and professional manner, via phone, email, and other communication channels
  • Provide accurate and up-to-date information about our products and services, and address any issues or concerns that customers may have
  • Collaborate with internal teams, including sales, marketing, and technical support, to resolve customer issues and ensure timely delivery of products and services
  • Document all customer interactions and maintain accurate and up-to-date customer records and reports
  • Continuously evaluate and improve the customer support experience, and provide feedback and suggestions to the Customer Support Manager
  • Stay up-to-date with industry trends and developments, and maintain a strong knowledge of our products and services
  • Perform other duties as assigned by the Customer Support Manager

Requirements:

  • Bachelor’s degree in Business Administration, Communications, or a related field
  • Minimum of 2 years of experience in customer support or a related field, with a proven track record of providing exceptional customer service
  • Strong communication and interpersonal skills, with the ability to communicate effectively with customers and internal teams
  • Excellent problem-solving and analytical skills

To apply for this job please visit rb.gy.

Beware of fraudsters

Recognize Common Scams

  1. Phishing Emails: Fraudsters often send emails that appear to be from legitimate companies, asking for personal information.
  2. Phone Scams: Scammers may call pretending to be from a government agency or well-known company, demanding money or personal details.
  3. Online Shopping Scams: Beware of deals that seem too good to be true on unfamiliar websites.
  4. Investment Scams: Offers of high returns with little risk are often fraudulent.

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Protect Your Information

  1. Do Not Share Personal Information: Never give out personal, financial, or login information over the phone or online unless you are sure of the recipient’s identity.
  2. Use Strong Passwords: Create complex passwords and update them regularly. Avoid using the same password for multiple sites.
  3. Enable Two-Factor Authentication: Adds an extra layer of security to your accounts.

Verify Authenticity

  1. Check Email Addresses and URLs: Fraudulent emails and websites often have slight discrepancies from the real ones.
  2. Research Before You Buy: Look up reviews and ratings of websites or sellers before making a purchase.
  3. Contact Companies Directly: If you receive an unexpected communication, use the contact information on the company’s official website to verify its authenticity.

Stay Informed

  1. Be Wary of Unsolicited Offers: If something seems out of the blue, it’s worth questioning its legitimacy.
  2. Educate Yourself: Stay updated on the latest scams by following news and alerts from consumer protection agencies.

What to Do If You’re Targeted

  1. Report It: Contact local authorities or consumer protection agencies to report the fraud attempt.
  2. Monitor Your Accounts: Keep an eye on your bank and credit card statements for any unauthorized transactions.
  3. Change Your Passwords: If you suspect your information has been compromised, update your passwords immediately.

Resources

  • Federal Trade Commission (FTC): Offers resources and a reporting mechanism for scams.
  • Better Business Bureau (BBB): Provides business ratings and scam tracker.
  • Consumer Financial Protection Bureau (CFPB): Protects consumers from financial fraud.

By staying vigilant and following these precautions, you can significantly reduce your risk of falling victim to fraudsters.

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