Job: Full Time
Location: Abu Dhabi, UAE
Makes sure that all his subordinates comply with their respective core standards & culture standards. Is accountable for being a highly visible individual in the lobby that well represents the Executive Management. Involved in handling guests complaints.
Check that glitches follow ups are happening and done in a timely fashion. Be well informed about all hotel services. Greet current glitch guests upon departure. Escort as many possible V.I.P., SA during her/his shift. To coordinate the Curbside program. Adjust her/his own schedule in order to maximize his visibility when most needed. Designate a replacement when he is not working.
Ability to perform all reasonable services a guest may require, anticipate guest requests and requirements in order to satisfy them efficiently and promptly. The ability to ensure all vehicles and keys are handled with caution and are properly secured. Ability to coordinate the cooperation between all Guest Service staff in handling guest cars, luggage, etc.
Provide a friendly and professional service that always exceeds guests’ expectations. Ensure you read the hotel’s employee handbook and have an understanding of and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety. Undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of the position. Report for duty punctually wearing professional attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards. Comply with local legislation as required.
To apply for this job please visit fourseasons.wd3.myworkdayjobs.com.