Engagement Center Manager Jobs in Dubai | Majid Al Futtaim Careers

On Mar 6, 2023

Full Time
Dubai, United Arab Emirates
Posted 1 year ago
25000 AED / Month

Majid Al Futtaim

Engagement Center Manager Jobs in Dubai | Majid Al Futtaim Careers

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Description:

Support the Al-Futtaim Automotive brands in the provision of outstanding levels of Customer Experience to all Al Futtaim customers who make contact through any of our channels of communication.
Provide support to the dealer Sales and After Sales network in handling customer inquiries to do business with the group and improve operations to function within best practise for customer care.

Job Responsibilities:

Generate efficiencies by managing resources through a multichannel environment agent Productivity Utilization
Manage cost per interaction through systems and process enhancement
Nurture and manage business opportunities to develop and increase the sales and aftersales influx into the automotive network oversee a continuous transformation in systems and process to upskill associates in delivering business excellence
Develop employee engagement strategy and succession planning
Develop a skills-based matrix to upskill associates in delivering business excellence repeat calls

Job Requirements:

5 to 7 years customer service experience.
7+ years management experience, supporting a group of plus 100 seats.
Strong communication skills, demonstrated through past experience and results.

To apply for this job please visit www.afuturewithus.com.

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