Engagement Center Manager Jobs in Dubai | Majid Al Futtaim Careers

Majid Al Futtaim

Engagement Center Manager Jobs in Dubai | Majid Al Futtaim Careers

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Description:

Support the Al-Futtaim Automotive brands in the provision of outstanding levels of Customer Experience to all Al Futtaim customers who make contact through any of our channels of communication.
Provide support to the dealer Sales and After Sales network in handling customer inquiries to do business with the group and improve operations to function within best practise for customer care.

Job Responsibilities:
  • Generate efficiencies by managing resources through a multichannel environment agent Productivity Utilization
  • Manage cost per interaction through systems and process enhancement
  • Nurture and manage business opportunities to develop and increase the sales and aftersales influx into the automotive network oversee a continuous transformation in systems and process to upskill associates in delivering business excellence
  • Develop employee engagement strategy and succession planning
  • Develop a skills-based matrix to upskill associates in delivering business excellence repeat calls
Job Requirements:
  • 5 to 7 years customer service experience.
  • 7+ years management experience, supporting a group of plus 100 seats.
  • Strong communication skills, demonstrated through past experience and results.

To apply for this job please visit www.afuturewithus.com.

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