Guest Experience Agent Jobs | voco Dubai Palm Jumeirah Careers

On Mar 6, 2023

Full Time
Dubai UAE
Posted 1 year ago
25000 AED / Month

Palm Jumeirah

Guest Experience Agent Jobs | voco Dubai Palm Jumeirah Careers

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Description:

Job: As Guest Experience Agent, you will be the frontline in showcasing our voco “Come on in” hallmark, making sure all our guests experience a ‘Reliably Different’ service all throughout their stay.

Responsibilities:

Efficiently carry-out services provided at the Front Desk including welcoming and check-in/check-out of guests, attending to their requests and queries, taking and relaying messages and other related operational concerns.
Take/relay endorsement from/to previous/next shift, follow up on any outstanding matters and ensure the delivery/completion of service.
Ensure the maintenance of an atmosphere of tranquillity at the reception desk, never giving the impression that there is a problem.
Review all incoming reservations for the day to match the necessary accommodation.
Review and resolve all ‘Traces’ directed to Reception.
Constantly check reservations to ensure room availability and special blockings are handled correctly.
Perform registration process by obtaining data from guest and by observing the established guidelines.

Requirements:

1+ years Front Desk Associate
Outstanding written and verbal communication skills
Knowledge on the Opera System

To apply for this job please visit careers.ihg.com.

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