Guest Experience Agent Jobs | voco Dubai Palm Jumeirah Careers
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Job: As Guest Experience Agent, you will be the frontline in showcasing our voco “Come on in” hallmark, making sure all our guests experience a ‘Reliably Different’ service all throughout their stay.
- Efficiently carry-out services provided at the Front Desk including welcoming and check-in/check-out of guests, attending to their requests and queries, taking and relaying messages and other related operational concerns.
- Take/relay endorsement from/to previous/next shift, follow up on any outstanding matters and ensure the delivery/completion of service.
- Ensure the maintenance of an atmosphere of tranquillity at the reception desk, never giving the impression that there is a problem.
- Review all incoming reservations for the day to match the necessary accommodation.
- Review and resolve all ‘Traces’ directed to Reception.
- Constantly check reservations to ensure room availability and special blockings are handled correctly.
- Perform registration process by obtaining data from guest and by observing the established guidelines.
- 1+ years Front Desk Associate
- Outstanding written and verbal communication skills
- Knowledge on the Opera System
To apply for this job please visit careers.ihg.com.