Guest Experience Agent Jobs | voco Dubai Palm Jumeirah Careers

  • Full Time
  • Dubai UAE
  • 25000 AED / Month

Palm Jumeirah

Guest Experience Agent Jobs | voco Dubai Palm Jumeirah Careers

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Description:

Job: As Guest Experience Agent, you will be the frontline in showcasing our voco “Come on in” hallmark, making sure all our guests experience a ‘Reliably Different’ service all throughout their stay.

Responsibilities:
  • Efficiently carry-out services provided at the Front Desk including welcoming and check-in/check-out of guests, attending to their requests and queries, taking and relaying messages and other related operational concerns.
  • Take/relay endorsement from/to previous/next shift, follow up on any outstanding matters and ensure the delivery/completion of service.
  • Ensure the maintenance of an atmosphere of tranquillity at the reception desk, never giving the impression that there is a problem.
  • Review all incoming reservations for the day to match the necessary accommodation.
  • Review and resolve all ‘Traces’ directed to Reception.
  • Constantly check reservations to ensure room availability and special blockings are handled correctly.
  • Perform registration process by obtaining data from guest and by observing the established guidelines.
Requirements:
  • 1+ years Front Desk Associate
  • Outstanding written and verbal communication skills
  • Knowledge on the Opera System

To apply for this job please visit careers.ihg.com.

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