IT Helpdesk Agent Jobs in Dubai UAE 2023 | Reliance Human Resources Consultancy

On Jun 22, 2023

Full Time
Dubai, UAE
Posted 1 year ago
7500 AED / Month

Reliance Human Resources Consultancy

IT Helpdesk Agent Jobs in Dubai UAE 2023 | Reliance Human Resources Consultancy

The IT Helpdesk Agent is responsible for the day to day service delivery and operations of the IT Service Desk support function and, responsible for the delivery of consistent IT support services to the business. Provides first level of support and logging of all IT related service requests and incidents for both Atlantis, The Palm and The Royal Atlantis. You will assist the hotel Guests and employees on first level 24 x 7 IT support, and will be responsible for Incident Management (logging, resolution, escalation) and monitoring calls logged.

Job Requirements:

Ideally, we’d like you to have a Diploma in Computer Science, or similar, with an understanding of IT processes and administrative tasks.
Strong knowledge and practical experience of application support across hospitality solutions.
Certification in ITIL v4 would be an added benefit
Diploma in Computer Science or related field would be an advantage
Any Microsoft Certification or equivariant
Understand IT process and administrative tasks, IT service delivery and ITIL Framework
At least 1 years’ experience working in a role with exposure to related businesses and processes
Administrative Writing Skills, Microsoft Office Skills, Organization, Analyzing Information, Professionalism and Problem Solving
Ability to work under pressure and multi task

To apply for this job please visit rb.gy.

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