MSP IT Service Engineer Team Lead Jobs In Dubai UAE | Purple Rock IT Solutions

MSP IT Service Engineer Team Lead Jobs In Dubai UAE | Purple Rock IT Solutions

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Description:

Purple Rock IT Solutions,, a leading Managed Service Provider (MSP), is seeking an experienced IT Service Engineer Team Lead to join our growing team. The IT Service Engineer Team Lead will be responsible for managing a team of IT Service Engineers and ensuring the delivery of high-quality IT services to our clients. The ideal candidate will have a proven track record of technical excellence, leadership, and customer service, and will be passionate about delivering innovative solutions to complex IT challenges.

Responsibilities:

• Manage a team of IT Service Engineers, providing guidance, support, and training as needed
• Develop and maintain strong relationships with clients, acting as a primary point of contact for all IT-related issues and concerns
• Plan, design, and implement network and infrastructure solutions, ensuring that they are aligned with client needs and requirements
• Provide system administration support for servers, storage, and virtualization, ensuring that they are maintained to the highest standards
• Configure, deploy, and manage cloud services such as Microsoft Office 365, Azure, and AWS, ensuring that they are secure and compliant
• Monitor and maintain system security and compliance, ensuring that clients’ data is protected at all times
• Collaborate with team members to troubleshoot and resolve technical issues, and to provide guidance and support on complex projects

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT service delivery, including managing IT services for clients
• Knowledge of network design and implementation, system administration, cloud services, and security management
• Strong problem-solving and analytical skills, with the ability to think creatively and innovatively
• Excellent communication and interpersonal skills, with the ability to work effectively with clients, team members, and other stakeholders. Displaying strong inter-personal and communication skills for client satisfaction.