Onsite Customer Experience Senior Administrator Jobs in Dubai | Majid Al Futtaim

  • Full Time
  • Dubai
  • 25000 AED / Month

Majid Al Futtaim

Onsite Customer Experience Senior Administrator Jobs in Dubai | Majid Al Futtaim

Job Responsibilities:

  • Provide enhanced customer experience for internal and external customers visiting all customer-facing locations
  • Ensure that TAG show villas, Sales & Experience Center and Customer Relations office are well maintained as per TAG standards on daily basis (cleanliness, climatization, scents…)
  • Create and continuously enhance the process to meet, greet and welcome customers at different locations
  • Arrange and handle all logistics for all meetings and events: schedule meetings; draft agendas; develop, compile, and distribute presentation materials; record meeting minutes; arrange F&B and stationary
  • Accompany customers throughout their visits, ensuring that their needs are met by providing exceptional customer service / experience
  • Liaise with IT when technical support is required for screen projections in all customer-facing locations
  • Conduct daily site inspections of all customers and guests’ locations and liaise with the Operations Team to address any matter that might arise in the different locations
  • Record, log and report on any property defect that is discovered whilst conducting daily duties
  • Manage all pantry supply purchase and pantry accessories and equipment based on business requirements
  • Manage housekeeping staff inside villas in terms of roster, allocation and needs, and the overall housekeeping inside the show village, sales & experience center, TAG site office and all the upcoming mockup’s villas

Job Requirements:

  • Bachelor’s degree or similar qualification
  • One – two years of experience in customer facing positions – Real Estate or High-end brands
  • Good interpersonal skills, especially when dealing with clients and third- party vendors while negotiating price and delivery
  • Professional and business etiquette expected at all times, in particular when dealing with third-party vendors and clients

To apply for this job please visit www.careerjet.ae.

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