Reservations Agent Jobs In Dubai | Accor

On Feb 18, 2023

Full Time
Dubai, United Arab Emirates
Posted 1 year ago
25000 AED / Month

Accor

Reservations Agent Jobs In Dubai | Accor

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Under the guidance and supervision of the Assistant Reservations Manager and within the limits of the established Mövenpick Hotels & Resorts policies and OSM (Operational Standards Manual), Receive and handle all reservations, work to and with management and strive to learn more each day. Show initiative to improve existing methods and refine established procedures. He/she participates in promotional and various marketing functions throughout the course of the year. Works diligently to develop and maintain corporate clientele in performing these duties he shall at all times maintain good relations with his supervisor, the Department Heads and supervisors as well as with the local authorities and other key persons. To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets. He / She promote the desired work culture around Integrity, Respect, Team work and Service of Mövenpick Hotels and Resorts and its brand ethos.

Responsibilities:

Maximize hotel yield by up selling and suggestive selling as set out.
Perform as per OSM Standards and in line with the Service Ingredients. Be fully aware of the hotel daily events for the day
Attend training classes as per schedule
Is aware of the daily activities and has product knowledge of all the hotel facilities to maximise upselling at all times
To have a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and ball rooms. To be well informed about special functions and events held in the hotel on a daily basis.

Requirements:

Ensure proper care of all equipment and furniture entrusted for Heartists use.
Be well-familiar with the hotel’s policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel’s emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
Respects and ensures respect of the hotel’s commitments to the “Environment Charter” of Planet 21 program (saving energy, recycling, sorting waste etc).
Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
Does not disclose any financial information or any other information of the Accor Hotels.

To apply for this job please visit www.careerjet.ae.

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Online Shopping Scams: Beware of deals that seem too good to be true on unfamiliar websites.
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Verify Authenticity

Check Email Addresses and URLs: Fraudulent emails and websites often have slight discrepancies from the real ones.
Research Before You Buy: Look up reviews and ratings of websites or sellers before making a purchase.
Contact Companies Directly: If you receive an unexpected communication, use the contact information on the company’s official website to verify its authenticity.

Stay Informed

Be Wary of Unsolicited Offers: If something seems out of the blue, it’s worth questioning its legitimacy.
Educate Yourself: Stay updated on the latest scams by following news and alerts from consumer protection agencies.

What to Do If You’re Targeted

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Resources

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By staying vigilant and following these precautions, you can significantly reduce your risk of falling victim to fraudsters.

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