Service and Support Engineer Jobs in Dubai | DP World Careers

1- Service and Support Engineer
Job: Full Time
Location: Dubai, UAE

Description:

The Service and Support Engineer is responsible for supporting DT World’s technology products that are aligned with the company’s revenue and product objectives. They will need to take a leadership role in Managing and providing customer support and follow-up by coordinating the activities of the Support engineers in managing and maintaining incidents and problems, ensuring high quality of service, providing Proper reporting and feedback, and following up with DTWorld customers ensuring their satisfactions.

Job Responsibilities:

• Be focal point for customer escalations.
• Provide the required support to DTWorld’ customers through various channels of communications that includes email, Microsoft teams, JIRA Service desk etc.
• Manage and attend daily support meetings with customers and internal teams to provide a proper summary and reports of current issues and resolutions
• Ensure that all incidents are properly registered into the JIRA service desk and are closely followed-up with proper timely updates and resolutions.

Job Requirements:

• Bachelor degree in Computers or a relevant discipline
• Minimum 5 years overall experience with at least 3 years in supporting and managing business software and products
• Minimum 5 years experience in the IT field with exposures of infrastructure and cloud services