Service Desk Analyst Jobs In Dubai UAE | Fitch Group

On Jun 14, 2023

Full Time
Dubai, UAE
Posted 1 year ago
20000 AED / Month

Fitch Group

Service Desk Analyst Jobs In Dubai UAE | Fitch Group

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At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity encouraging an environment where employees can be their true selves. Our inclusive and progressive approach helps us to keep a balanced perspective. Fitch is also committed to supporting its employees by advancing conversations around diversity, equity and inclusion. Fitch’s Employee Resource Groups (ERGs) have been established by employees who have joined together as a workplace community based on similar backgrounds or life experiences. Fitch’s ERGs are available to connect employees with others within the organization to offer professional and personal support.

Responsibilities:

Take and resolve requests over the telephone, face to face and via the ticketing system.
Respond to and resolve requests within the specified time frame as logged in the ticketing system.Keep requests updated in system with progress on a daily basis including requests for escalation.
Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular emails / phone calls.
Interpret and reiterate company policies to users and technicians and enforce policy when appropriate.

Requirements:

Positive can-do attitude with a mature and professional approach.
Excellent troubleshooting and diagnosis skills.
Excellent verbal communication and customer service skills. Must have the ability to listen carefully, express ideas clearly and converse comfortably with a stranger, particularly under pressurised situations either in person or on the telephone.

To apply for this job please visit www.careerjet.ae.

Beware of fraudsters

Recognize Common Scams

Phishing Emails: Fraudsters often send emails that appear to be from legitimate companies, asking for personal information.
Phone Scams: Scammers may call pretending to be from a government agency or well-known company, demanding money or personal details.
Online Shopping Scams: Beware of deals that seem too good to be true on unfamiliar websites.
Investment Scams: Offers of high returns with little risk are often fraudulent.

Download CV: Click Here To Download Cv For Dubai & Across UAE Jobs

Protect Your Information

Do Not Share Personal Information: Never give out personal, financial, or login information over the phone or online unless you are sure of the recipient’s identity.
Use Strong Passwords: Create complex passwords and update them regularly. Avoid using the same password for multiple sites.
Enable Two-Factor Authentication: Adds an extra layer of security to your accounts.

Verify Authenticity

Check Email Addresses and URLs: Fraudulent emails and websites often have slight discrepancies from the real ones.
Research Before You Buy: Look up reviews and ratings of websites or sellers before making a purchase.
Contact Companies Directly: If you receive an unexpected communication, use the contact information on the company’s official website to verify its authenticity.

Stay Informed

Be Wary of Unsolicited Offers: If something seems out of the blue, it’s worth questioning its legitimacy.
Educate Yourself: Stay updated on the latest scams by following news and alerts from consumer protection agencies.

What to Do If You’re Targeted

Report It: Contact local authorities or consumer protection agencies to report the fraud attempt.
Monitor Your Accounts: Keep an eye on your bank and credit card statements for any unauthorized transactions.
Change Your Passwords: If you suspect your information has been compromised, update your passwords immediately.

Resources

Federal Trade Commission (FTC): Offers resources and a reporting mechanism for scams.
Better Business Bureau (BBB): Provides business ratings and scam tracker.
Consumer Financial Protection Bureau (CFPB): Protects consumers from financial fraud.

By staying vigilant and following these precautions, you can significantly reduce your risk of falling victim to fraudsters.

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