Sr Customer Care Specialist Jobs In Dubai UAE 2023 | Cartier

On Feb 17, 2023

Full Time
Dubai UAE
Posted 1 year ago
25000 AED / Month

Cartier

Sr Customer Care Specialist Jobs In Dubai UAE 2023 | Cartier

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Description:

The Senior Customer Care Specialist performs a broad range of functions in support of the customer ordering process, from order entry, inventory and planning collaboration, logistics and shipping involvement, customs clearance and ultimately delivery/.

Responsibilities:

Validate technical aspects of orders to ensure order accuracy, completeness and technical feasibility along with company requirements for shipping and revenue recognition.
Provide customers and sales with order verification, updates on delivery dates, product availability and pricing.
Forward looking review of backlogs and manages ship schedule to ensure timely delivery.
Identify and pass sales leads to sales team as appropriate.
Provide phone and email support for order and delivery related enquiries.
Drive cross-functional efforts to remove roadblocks that cause delays in order processing and deliveries. Independently troubleshoot complex order and delivery issues.
Coordinate and assist Shipping to prepare appropriate shipping and trade compliance documentation, work closely with freight forwarders or shipping partners to ensure timely delivery.
Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken through Case Management.
Analyzes problems, determines approach within guidelines, compiles and analyzes data and prepares reports for ad-hoc transactional use and ability to analyze data to drive decision making.
Participate in regional/global initiatives on system enhancement and process improvements.
Drives and Owns MyIllumina / B2B adoption through tailored interaction.
Provide MyIllumina training to customers, manage and resolve e-commerce exceptions.
Develop understanding of Illumina’s account management requirements and identify opportunities to improve the customer experience
Initiate customer visits and identify areas of improvements on order-to-delivery process and propose solutions to close process gaps.
Train new or junior staffs on customer care work processes.

Requirements:

Basic understanding of Illumina business
Good understanding and experience on international shipment and import/export process. Relevant experience in Middle East, Africa, Turkey or Russia is a plus.
Strong experience working with international freight forwarder and local logistics partner.
In-depth knowledge of ERP, CRM, eCommerce and MS Suite
Strong interpersonal skills with demonstrated ability to work effectively in a team environment, in both leadership and member role
Demonstrated ability to multi-task, work in team settings, and work independently when required.
Must be very detail oriented.
Understand and/or deploy key internal business processes.
Ability to multi-task in a high paced environment and be able to perform at a high level unsupervised.
Strong organization and time management skills
Understand policies, practices and procedures to exercise sound judgement in handling or referring non-ordinary scenarios.
Applies advanced skills to resolve complex problems, propose a solution, and work through resolution of the issue
Self-motivated with a desire to provide excellent customer service
Ability to Read/Run/Analyze reports

To apply for this job please visit www.careerjet.ae.

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Verify Authenticity

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Contact Companies Directly: If you receive an unexpected communication, use the contact information on the company’s official website to verify its authenticity.

Stay Informed

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Educate Yourself: Stay updated on the latest scams by following news and alerts from consumer protection agencies.

What to Do If You’re Targeted

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Resources

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