Employer Description
Udrive is UAE’s leading pay-per-minute car-sharing service provider. Udrive began its journey 4 years ago to provide commuters with an innovative self-drive mobility solution to bridge the gap in the transportation industry in the MENAT region

Job Description

• Receiving and placing calls (Inbound/Outbound) to address customer needs, complaints, or other issues related to the service
• Responding efficiently and accurately to customers, providing possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information, and pacifying angry clients, as needed.
• Take ownership of customers’ issues and follow problems through to resolution.
• Utilizing software, databases, scripts, and tools appropriately.