Udrive Careers | Customer Service Representative Jobs in Dubai
Udrive is UAE’s leading pay-per-minute car-sharing service provider. Udrive began its journey 4 years ago to provide commuters with an innovative self-drive mobility solution to bridge the gap in the transportation industry in the MENAT region
- Receiving and placing calls (Inbound/Outbound) to address customer needs, complaints, or other issues related to the service
- Responding efficiently and accurately to customers, providing possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information, and pacifying angry clients, as needed.
- Take ownership of customers’ issues and follow problems through to resolution.
- Utilizing software, databases, scripts, and tools appropriately.
- Diploma or University Degree in Business, Communications, and Marketing discipline
- 2 years of Call centre or customer service experience is preffered
- Arabic would be a huge plus
- Tech Savvy (Basic system and software know-how, Helpdesk ticketing system, reporting system, CRM system)