VIP Hostess, White Beach Jobs In Dubai | Kerzner International

On Feb 16, 2023

Full Time
Dubai, United Arab Emirates
Posted 1 year ago
25000 AED / Month

Kerzner International

VIP Hostess, White Beach Jobs In Dubai | Kerzner International

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Description:

The restaurant hostess is the first employee to interact with arriving guests as they enter the restaurant. She should ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations. Welcome the guests by greeting them as per the standards and respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Responsibilities:

Check the reservation system and in-house guest information for the next meal period.
Notify the supervisor of any large group bookings or any reservations with special request, VIP etc..
Distribute reservations among all servers equally, informing them of all information necessary. Example, Birthdays, anniversaries, bill not to be taken to the table or any other unusual requests.
All the reservations are allocated as per the floor plan.
Always answer the phone politely using a friendly tone and being informative.
The telephone must be answered on a maximum of three rings.
If a customer has any questions, it is her responsibility to answer them accurately. Therefore, know your product and offerings.
You must have complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and with what; know your prices; know the promotions, special events etc..

Requirements:

Excellent communication skills in English, both written and verbal; knowledge of Arabic is an advantage
Previous customer service experience required
Previous Food & Beverage experience an asset
Pro Serve certificate required
Open Table experience an asset
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities

To apply for this job please visit www.careerjet.ae.

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