Aftersales Brand Lead Jobs in Dubai | Majid Al Futtaim Careers

On Mar 3, 2023

Full Time
Dubai, United Arab Emirates
Posted 1 year ago
25000 AED / Month

Majid Al Futtaim

Aftersales Brand Lead Jobs in Dubai | Majid Al Futtaim Careers

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Description:

The role is responsible to manage the Brand Distributor functions and support Retail operations to achieve the business objectives. As the key point of contact for the brand Principal, the role responsibility is to manage the Principal interaction and engage relevant stakeholders to deliver the desired business plan and initiatives for annual and mid-term plan. In parallel, role is responsible for directly managing the annual & mid-term business plan preparation, Technical support, Warranty & Recall management, Principal visits on branch audits, Aftersales Marketing plan implementation with clear roadmap of Quarterly campaigns, Customer Retention product implementation and support to Retail network through MIS Reporting, system package support, and SMC administration.

Job Responsibilities:

Nurture a strong relationship with the principal that ensures the potential of the brand in the region is maximized through creating win-win collaborative action plans and enabling agility and adaptability to navigate change.
Develop, align, and monitor execution of strategy and action plans agreed with Principals. Financial, operational and Customer KPI target alignment and achievement.
To prepare, agree and achieve aftersales business plans with actions and strategic goals that are aligned with the brand and company strategy.
Maintain Service package for menu pricing and SMC contracts in the DMS (SAP) through MIS team.

Job Requirements:

Successful candidates generally have 8-12 years in Automotive Aftersales department with 2-3 years in an Aftersales Manager.
Should have handled EV Brand
Affinity with cars in general and the automotive industry in particular.

To apply for this job email your details to rizwange4@gmail.com

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