Airport Services Duty Officer Jobs in Abu Dhabi | Qatar Airways

1- Airport Services Duty Officer
Job: Full Time
Location: Abu Dhabi, UAE

Description:

In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights.

Job Responsibilities:

• Ensuring that passenger and aircraft handling practices conform to the safety and security standards.
• Ensuring that all QR aircraft handling standards are met on a shift basis.
• Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline.
• Resolving customer problems and complaints while on duty and working with all departments including Customer.

Job Requirements:

• Relevant College or University qualification.
• Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
• Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
• Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures.